Cover Letter

Jeff Nali is a results-driven customer experience and operations professional with extensive experience in customer service, loan management, account management, and web hosting operations. I hold a Bachelor of Commerce (Finance Option) from the University of Nairobi and have over seven years of progressive experience in leadership, customer engagement, and technical system management.

Currently, I serve as the CEO of Hostnali Webhost Limited, where I oversee all aspects of operations including server management, cPanel/WHM administration, WHMCS automation, cybersecurity, DNS and email configuration, and WordPress development. My role combines strategic leadership and hands-on technical expertise, ensuring top-tier service delivery, client satisfaction, and business growth.

My career journey also includes customer service and loan management roles at BBOXX Capital Kenya and Blue Ribbons Investments, where I honed my communication, negotiation, debt recovery, and account reconciliation skills. Additionally, my experience as a Beta Tester at Tecno Mobile Kenya gave me a strong foundation in quality assurance and product optimization.

With a passion for problem-solving, customer experience, and continuous learning, I have also pursued self-paced training in Practical Web Hosting & Systems Management, strengthening my capabilities in hosting infrastructure, CRM systems, and technical integrations.

I am committed to delivering exceptional service, optimizing operations, and leveraging technology to drive organizational efficiency and customer satisfaction.

Regards,
—
Jeff Nali,
IT Consultant & UI/UX Software Developer.
Tellephone: +254 718 110 149 
Email: info@jeffnali.com
Website: www.jeffnali.com